Social Security to spend $2 million to upgrade SIPE

The agency has reported continual problems with the system since it went into service in 2012.


Social Security will spend $2 million to improve the maligned System of Income and Economic Benefits (SIPE).

Igmhar Sánchez, Social Security's director of Innovation and Technology, explained that the money will be used to change software, develop a more interactive platform and replace current computers. He stressed that the idea is to have a system that is more viable and practical for employers and employees to validate information.

The SIPE program was implemented by the previous administration at a cost of $6 million. A number of problems have been dected within the system, including servers without the capacity to store information.

Social Security Director Estivenson Giron said the upgrades are needed because SIPE "is a real headache." He said that it has failed to meet the expectations of employers, employees and collaborators.

The system went into operation September 2012, and immediately employers reported issues, such as the emergence of fake accounts, difficulties in printing receipts and reliability issues.

The problems have continued since.

Former Social Security Director Rolando Villalaz said before any other expenditures are made, there should be an audit to determine if there has been any irregularities.

Villalaz said that the previous administration made $78 million in technology upgrades, but users have not reported better service.



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